Complaints

A person may make a complaint to the Registrar regarding the conduct or actions of a member.

A complaint shall be in writing and shall include the complainant’s name and mailing address, and:

• Name of the registrant
• Registrant’s business name
• Registrant’s business address and telephone number
• The time and date of the incident(s)
• A detailed account of the incident(s)
• Any supporting documentation
• Names of any potential witnesses

Where a complaint is filed with the Registrar, the Registrar shall refer the complaint to the OANB Council, if the conduct or actions complained of may constitute professional misconduct, incompetence, or incapacity. - NB Optician’s Act